Stephen Mertens

Resume

Work History

December 2023 - Present
MustardSeed PMO

  • Provided project management and administrative support for the development of Evidence Generation Plans (EGPs) for six therapeutic areas.
  • Developed a standardized template for presenting EGPs, applying strong PowerPoint skills to ensure consistency and clarity.
  • Orchestrated stakeholder meetings, managing logistics such as room reservations, meeting recordings, and comprehensive file and communication handling.
  • Implemented and maintained a file management standard to ensure consistency and accessibility of documents across all therapeutic areas.
  • Developed detailed reports to monitor study pull-through for each therapeutic area.
  • Oversaw the tracking and dissemination of completed medical publications.
  • Utilized advanced Excel skills to create several pivot tables for diverse reporting needs.
June 2022 - December 2023
3D Cloud by Marxent

Technical Project Manger

  • Managed software implementations and updates for assigned clients within an agile environment, utilizing 3-week sprints to ensure timely delivery of solutions.
  • Conducted daily stand-up meetings to track project progress, address roadblocks, and escalate critical issues to senior management.
  • Oversaw the creation of 3D product models, collaborating closely with business analysts, 3D artists, and quality assurance teams.
  • Generated and distributed monthly user metrics reports using Looker for BI, demonstrating the value of the 3D room planning and visualization suite to clients at the executive and C-suite levels.
  • Extensively used Smartsheet and Jira for project management, maintaining an integrated environment to streamline workflows, enhance communication, and ensure alignment across all project phases.
  • Acted as the primary point of contact for clients, managing all communication and fostering strong client relationships to ensure satisfaction and ongoing collaboration.
  • Facilitated effective communication between cross-functional teams, ensuring project requirements were clearly understood and met.
  • Conducted regular project reviews and retrospectives to identify areas for improvement and implement necessary changes.
  • Ensured compliance with industry standards and best practices throughout the project lifecycle.
  • Developed and maintained comprehensive project documentation, including project plans, status reports, and risk management plans.
  • Coordinated with stakeholders to prioritize project tasks and allocate resources effectively.
  • Implemented process improvements to enhance the efficiency and effectiveness of project management practices.
July 2016 - June 2022
STRATACACHE

Director of Creative Services

  • Directed a multidisciplinary team of creative designers, motion graphics animators, web developers, business analysts, and QA analysts.
  • Managed daily workloads and project assignments, ensuring efficient resource allocation and timely project completion.
  • Conducted performance reviews and provided professional development opportunities to team members.
  • Engaged with potential and existing clients to assess their needs and demonstrate how our software suite or custom solutions could help achieve their goals, resulting in new business opportunities and the expansion of existing accounts.
  • Managed the department budget, ensuring cost-effective operations and alignment with financial goals.
  • Developed processes and work streams to streamline client-specific content work, leveraging Smartsheet for logging, tracking, and reporting.
  • Produced and edited corporate videos and event coverage, including trade shows, ensuring professional quality and alignment with brand standards.
  • Managed and operated a Tricaster studio to broadcast product demonstrations, training sessions, and corporate events, coordinating a multi-camera setup across multiple buildings.
  • Planned and led the creation of trade show booth designs and demo experiences for trade shows in the retail, QSR, stadiums and arenas, and convenience stores sectors.
  • Maintained client relationships and ensured the delivery of high-quality creative solutions that met or exceeded client expectations.
January 2016 - July 2016
STRATACACHE

Creative Services Senior Program Manager

  • Managed Creative Services department projects, ensuring timely delivery and alignment with organizational goals.
  • Oversaw resource allocation, task management, and budget, optimizing efficiency and ensuring project success.
  • Reported project health to leadership and stakeholders, providing regular updates on progress, risks, and mitigation strategies.
  • Led creative design projects, coordinating with designers, animators, and developers to deliver high-quality visual content.
  • Ensured adherence to brand standards and client requirements, maintaining consistency and quality across all deliverables.
April 2014 - January 2016
STRATACACHE

Interactive Designer

  • Created interactive and digital signage experiences, enhancing customer engagement and increasing conversion rates.
  • Developed and implemented design concepts, from initial ideation to final execution, ensuring alignment with client objectives and brand standards.
  • Utilized development best practices, including version control with Git, to manage code and collaborate effectively with team members.
  • Applied user-centered design principles to create intuitive and visually appealing interfaces.
  • Collaborated with cross-functional teams, including designers, developers, and quality assurance, to deliver high-quality interactive applications.
  • Conducted usability testing and gathered feedback to iterate and improve designs, ensuring optimal user experiences.
  • Managed project timelines and deliverables, ensuring timely completion and high-quality results.
  • Maintain client relationships and discover new business opportunities

Education

2007
Clark State Community
College

Network Administration

Springfield, Ohio

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